Privacy Policy for ServiceXCEL
At ServiceXCEL, we respect your privacy and understand the importance of protecting your personal data. We’ve taken necessary steps to ensure that your privacy is safeguarded. The Privacy Officer is responsible for ensuring that ServiceXCEL’s actions are in line with this Privacy Policy.
Collection and Use of Personal Information:
- We will notify you of the reason for collecting your personal data before doing so. We gather only the necessary data, ensuring fair practices in the process.
- Some personal data might be stored or processed in servers located outside your jurisdiction. Such jurisdictions might have different data protection laws. However, we take steps to ensure that your data is protected as per the standards set by this policy.
- We will always obtain your consent for the collection of personal data when required.
- We won’t disclose or use personal data for other purposes than those initially stated, unless we have your consent or are legally obliged to do so.
- We will retain your data only as long as required, ensuring its accuracy, completeness, and updated status.
Online Privacy:
- We may use your online data to enhance your personalized experience with us. Your contact information may be used to send you details about ServiceXCEL and our associates.
- This website might have links to other sites. Please note, we’re not accountable for the privacy actions or contents of those sites.
- We analyze customer patterns and website usage to refine our website’s design and layout.
SMS Privacy:
Verbal opt-in
Canadian HVAC Service Experts Inc. DBA ServiceXCEL Heating and Cooling will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.
SMS Communication & Consent
By submitting our contact form and signing up for texts, you consent to receive text messages from ServiceXCEL at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.
SMS Opt-Out Instructions & Disclaimer
You agree to receive informational messages (appointment reminders, account notifications, etc.) from ServiceXCEL. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at reception@serviceXCEL.ca. You can opt out of ALL messages at any time by replying STOP.
Cookies:
Cookies are small data files stored on your computer. Although our cookies don’t store personal data, they help us provide a seamless service on our website. We utilize cookies to improve your online experience, for instance, by remembering items in your cart and understanding user preferences. You can opt to turn off cookies in your browser, though this may affect certain functionalities on our site.
Disclosure of Personal Information:
We do not sell, trade, or lease your data. Should we decide to share it with reliable third parties in the future, you have the right to opt out.
Consent:
By using our site, you agree to our privacy policy. If changes are made, they will be posted here.
Protection of Personal Information:
- We regularly scan our website for vulnerabilities to ensure your safety. Malware scanning is an ongoing process.
- We ensure your data is protected behind secure networks.
- Only authorized individuals have access to this information, and they are required to maintain its confidentiality.
- Transactions are conducted through secure gateways and are neither stored nor processed on our servers.
Third-Party Disclosure:
We only disclose your data to third parties if you’ve given consent or if legally required. Your data could be disclosed for legal proceedings, criminal investigations, or tax reporting, among other legal requirements.
Third-Party Links:
Links to third-party websites may be present on our site. Their privacy policies may differ from ours, and we’re not responsible for their content or actions.
Addressing Your Concerns:
We’re transparent in our practices. You can request information about the type of personal data we’ve collected, its use, and any third parties involved. For questions or clarifications about this policy, please contact us through our email, phone, or physical mail found on the Contact Us page of this website.
In accordance with BC Canada’s privacy regulations, we strive to uphold the highest standards of data protection and respect for personal privacy.