Our Team
Innovation with Integrity: Leading the Way in HVAC & Solutions
At ServiceXCEL Heating and Cooling, our strength is our people. Behind every heat pump installed, every ventilation upgrade, and every service call answered is a team of passionate, skilled, and dedicated individuals who genuinely care about doing the job right and doing it with kindness.
We are more than technicians, coordinators, and designers; we are problem solvers, listeners, community members, and advocates for comfort, safety, and energy efficiency.
Our culture is built on our values of Balance, Responsibility, Innovation, Development, Growth, and Engagement (BRIDGE), and a shared commitment to excellence.
Office Staff – Customer Service
Janaya
Customer Service Representative
Janaya is the friendly, helpful voice you hear when you call ServiceXCEL. Her keen interest in delivering first-class service makes her a natural at customer care. In her off-time, Janaya enjoys paddleboarding, camping, and exploring nature, along with cozy evenings with her beloved cat.
Cameo
Office Manager
Cameo is the heart of our call center, providing structure and a soft, caring touch that the team values deeply. Her calm approach and genuine compassion for both the team and clients make her an anchor in the office. In her downtime, Cameo enjoys paddleboarding, camping in her vintage van, and soaking in nature’s beauty.
Nicholas
Service Manager
Nicholas is ServiceXCEL’s dispatch wizard, juggling technician schedules, client needs, and shifting priorities with ease. His calm demeanor and quick thinking help keep our service operations running like clockwork. Nicholas enjoys creating music, camping, spending time with his daughter, and spending time with his friends.
Jessica
Dispatcher
Kaleigh
Customer Service Representative
System Designers
Eric
Customer Solutions Manager
With years in the field, Eric has honed his skills in system design, with a keen eye for optimizing systems around client needs. Competent, confident, and knowledgeable, he’s an expert who brings a meticulous approach to every design. Eric enjoys family time and cheering on hockey games, balancing work with life’s special moments.
Brock
Comfort Advisor | HVAC Red Seal Journeyman
Brock is our project management expert, known for his thorough planning and is an HVAC Red Seal Journeyman with over 20 years in the field. His reputation precedes him, with clients frequently requesting his expertise by name. Outside of work, he enjoys camping and playing piano, often seeking quiet moments to relax and recharge.
Technician Team
Matt
HVAC Red Seal Journeyman
Matt’s expertise and reliability make him a great favorite among customers. When not at work, he’s riding motorcycles, camping with his young family, or volunteering his time for Search and Rescue. Known for his humor and easygoing nature, Matt’s dedication shines through.
Kent
HVAC Red Seal Journeyman
Kent is a Renaissance man with a sparkle in his eye, a love for BMX biking, guitar, and painting. A globetrotter with a love for adventure, he brings back unique insights and perspectives, and a steady but dynamic energy that enriches the team.
Sean
HVAC Red Seal Journeyman
Sean brings a thorough, measured approach to every job, with a Gas B Ticket and Red Seal qualification. In his downtime, he enjoys camping and unwinding after the gym with some video games, and travelling internationally.
Munroe
HVAC Technician
Munroe shows up well-groomed and caffeinated, ready to tackle any job with a steady, positive attitude and an easy smile. An outdoor enthusiast, he enjoys camping and hitting the bike trails. Munroe’s consistency and good humor make him a key part of our team. He loves taking in a hockey game, or spending time with his rescue animals.
Ivan
HVAC Technician
Ivan is absolutely part of the ServiceXCEL family, known for his heart, technical skills, and background in electrical engineering. His dedication is evident in his work, and when he’s not installing, he’s enjoying coastal vacations with his wife, Svetlana.
Katie
HVAC Technician
Katie is strong, determined, and highly skilled. She fearlessly tackles challenges from attics to crawlspaces, known for her unshakeable ethics and meticulous organization. Katie’s adaptability and resilience make her a trusted asset to the team.
Doug
HVAC Red Seal Journeyman | Founder
As the original owner of ServiceXCEL, Doug’s legacy runs deep in everything we do. Although he has passed the torch, he remains a guiding force, supporting the team with wisdom, experience, and genuine heart. His years of dedication and his vision for the company’s soul are woven into the fabric of our team, and his dedication continues to shape the company today.
Steve
HVAC Gas Fitter and HVAC Technician
Steve is a seasoned technician with a strong background in heating, cooling, gas, and sheet metal work. With a calm, capable approach, he brings both experience and precision to every job. Outside of work, Steve enjoys gardening, home renovations, and tinkering with computer hardware in his spare time.
Robbie
Plumber
Taylor
HVAC Red Seal Journeyman
Tyler
HVAC Technician
Aric
Apprentice
Owen
Apprentice
Behind The Scenes
Claire
Accountant
Claire’s calm, steady presence brings balance to our accounting department. With an infectious laugh and a wonderful sense of style, she ensures every transaction balances perfectly. Though she loves structure, her easy-going attitude makes her a joy to work with. She is always ready with a one liner when we least expect it to keep us all laughing.
Alex
Warehouse Coordinator
The Heart Behind ServiceXCEL
Brandon
Owner
Our owner leads with purpose and passion. After taking over the company from Doug, Brandon made it his mission to build on the legacy he inherited – investing deeply in people, training, and process improvement.
He believes that a business thrives when its people do – and this shows in everything from our strong internal mentorship to the way we treat our clients.
Whether he’s refining operations behind the scenes or showing up on-site to support a project, Brandon is committed to serving our community with transparency, excellence, and integrity.
He’s also a proudly self-proclaimed nerd, with a love for tabletop and video games, discussing financial strategies, and facilitating good company – a balance of strategic thinking and heart that defines our team culture.
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A Team with Purpose
We don’t just work together; we grow together. From continuous career development and hands-on training to fostering a culture of mutual respect, we believe that a strong, empowered team is the foundation of exceptional service. With every project, our collective knowledge and commitment ensure that we not only meet but exceed expectations, building lasting trust and authority in the field.
Our team includes:
- Gas and HVAC Red Seal Journeymen and Technicians who bring precision and deep technical knowledge to every installation and repair
- Customer Care and Rebate Specialists who know rebate programs inside and out and walk every client through the fine print
- Project Designers and Coordinators who ensure each system is customized, efficient, and seamless from start to finish
- Dispatchers and Warehouse Experts who keep everything moving behind the scenes with calm and focus
- Leadership and Management committed to empowering every team member, with mentorship, clear vision, and open communication
We take pride in our diverse team – from varied talents and personalities to different passions. It’s these differences, combined with shared values, that make us stronger. At ServiceXCEL, we offer the opportunity to work on a range of systems, develop your skills, and build a stable career with room to grow. Whether you’re seeking hands-on training, leadership opportunities, or collaboration with experienced professionals, we ensure that every team member is supported, valued, and empowered.