Our Story
A Family Business, Locally Owned & Operated. Rooted in Innovation, Care, and Community.
At ServiceXCEL Heating and Cooling, our story isn’t just about heating and cooling – it’s about people, progress, and the relationships we’ve built over the last 25+ years. We’re a locally owned and operated business based in Nanaimo, BC, with deep roots on Vancouver Island. For over two decades, we’ve been helping families and businesses stay warm in winter, cool in summer, and comfortable year-round – while improving energy efficiency and indoor air quality across the region.
Founded by Doug Pope, and now led by Brandon Dallamore, ServiceXCEL is driven by a clear mission: to provide trusted, honest HVAC solutions, delivered by a team that cares. We operate with a strong sense of responsibility to our clients, our environment, and our community—values that are at the core of everything we do. As a trusted HVAC service provider in Nanaimo and across Vancouver Island, we prioritize sustainability, energy efficiency, and customer satisfaction in every project. We see ourselves as more than just service providers – we’re the big brother you can count on for smart advice, fair service, a bit of humour, and dependable follow-through.
Our clients return year after year because they know we bring humanity, clarity, and consistency to every interaction. We’ve grown steadily over the years, expanding our services, certifications, and team – but we’ve never lost sight of what matters most: our people.
Powered by Innovation. Built on Values.
At ServiceXCEL, we don’t just install heating and cooling systems – we custom design them to fit the feel, flow, and future of your space. We work with the best technology in the industry, like Daikin heat pumps, HRVs/ERVs, and Hyper Heat systems, to create highly efficient, tailored solutions that save energy and improve comfort all year round.
We also prioritize discreet design and aesthetics, whether we’re upgrading a character home in Nanaimo or outfitting a modern multi-unit commercial space in Parksville.
We’re proud to operate based on a clear value framework:
Service
We go above and beyond with red-carpet care, finding solutions and owning the outcome for every customer and teammate.
Fun
We bring positive energy and keep drama out, so people are genuinely glad when we walk in the room.
Care
We treat customers and teammates with kindness, respect, and empathy, caring about the person and not just the task.
Determined
We work hard, push through challenges, own our mistakes, and keep getting better.
Team player
We’re dependable and punctual, communicate early and often, and have each other’s backs when things change.
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Shaping Tomorrow’s Comfort, Today
Today, ServiceXCEL continues to grow, but we stay focused on what matters most—delivering efficient, reliable service. Our customers trust us because we’re consistent, approachable, and always ready to go the extra mile. Whether it’s explaining how a rebate works, recommending the right ductless system for your home, or customizing a commercial HVAC layout, you’re not just hiring a contractor—you’re partnering with a team that prioritizes your needs and ensures seamless, high-quality results.
And we’re just getting started.